Position Title: Volunteer Phone Counselor
Organization: The Center for Youth
Shift: Monday- Friday 6:00 PM – 8:00 PM
Position Summary:
Volunteer Phone Counselors provide confidential, supportive listening and crisis intervention services to youth in need. This role involves answering hotline calls, connecting callers to appropriate resources in a safe and respectful manner.
Key Responsibilities:
Answer incoming calls from youth seeking support
Provide active listening, empathy, and nonjudgmental responses
Assess caller needs and help identify appropriate resources or next steps
Maintain confidentiality and follow all organizational policies and procedures
Document calls accurately according to guidelines
Collaborate with staff or supervisors when escalation is needed
Qualifications:
Strong communication and listening skills
Ability to remain calm and supportive in emotionally intense situations
Commitment to confidentiality and ethical conduct
Reliability and punctuality for scheduled shifts
Completion of required training (provided by the organization
